The greatest asset for a business’s Local Business Listing is favorable reviews placed on the listing by satisfied customers. New customers seeing a poor review rating can drive customers to pass you by and contact your competitors.
Hopefully this will be a short term problem, but you should check your business listing on Google Places. Hopefully only a few unlucky business owners are having the problem of Google displaying the opposite star rating of review sites that it imports.
An example is The Paper Place. Their ratings have been reduced from over 4 out of 5 stars to less than 2 out of 5 stars.
The real data from the imported review sites are:
13 reviews – average 4 stars
5 reviews – average 4.25 stars
average 3 stars
8 reviews – average 4 stars
The good news is that The Paper Place posted this in the Google Maps Forum and Google’s Joel H states that this is now a problem that Google hopes to fix in the next few weeks.
Thanks for letting us know. We’re working on a fix and hope to get it resolved soon. It will likely be a multiple weeks before it’s resolved. Thanks for reporting the issue!Google Employee
So check your Google Places listing to make sure you are not one of the unlucky. All you need to do is search for your business on Google Maps. Click here http://maps.google.com/ , type in your business name and city, and search for your Google Places listing. Take a minute and make sure your business is not effected.
Tell us if you are experiencing this issue. If you are we can help mitigate the issue.